This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization.
Bill talks about the importance of building trust into customer relationships -- because the relationship is more important than the product when developing loyal customer relationships.
Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF).
For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes