Some recent comments from participants in Bill's presentations.
Bill, it was such great fun having you as a guest speaker at our Manager's Meeting. I've never seen this group so completely energized - and they were still energized when I spoke with them the following week!
I was most impressed with the fact that MANY managers wanted you to do a "regional" training for our CSRs! To my knowledge, that request has never been made of any of our guest speakers!
Thank you sooooooooooooo much!
Gina Edwards, Director of Support and Facilities, PRO-TAX
Bill manages to get buy-in and agreement in a fun, open & inclusive manner.
Eamonn O'Loghlin, The EX
Stellar! This will stick - no doubt!
Barb Outschoorn, Exhibition Place
Bill's presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!
Serafino Iantorno, State Farm Agent
This is the best customer service training I have ever been to!
Julie Blanchard, PRO-TAX
Bill Hogg has put together a fantastic session on the "ultimate customer service experience". His research is very good and delivery of material is even better. The "ultimate customer experience" program is definitely worth your time. Enjoy!
Lauri Varcoe, State Farm Agent
Great message. Helped me get some clarity on what my customers want and more importantly what I can give them. Thanks!
Alice Fahey, State Farm Agent
Bill Hogg stands out from other speakers because he embodies customer service excellence. This seminar is well worth the time and leaves you with applicable ideas that add to the bottom line.
Martin Rembelm, RBH Inc.
This was the most mind stimulating, knowledgeable and enjoyable presentation I’ve attended.
Tuesday Sions, PRO-TAX
Bill Hogg has his finger on the pulse of what it means to be customer oriented! Woohoo!
Lisa Arellano-Wyatt, PRO-TAX
Wonderful presenter! Kept our group engaged, laughing and thinking.
Jody Jones, RBH Inc.
This was a dynamic learning experience that changed the way that I look at customer service.
John Archer, RBH Inc.
A dynamic speaker that promoted our corporate culture in a relevant manner. Moreover he changed my definition of customer service.
Julie Quinn, RBH Inc.
Bill is also a truly engaging individual – people stop and listen when he talks, and remember the message long after the conversation has ended.
Participant, ServiceOntario
Bill blasts through any impression of stodgy management that regional staff may have, setting a new and refreshing tone for leadership.
Participant, ServiceOntario
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