Inspiring high-performing teams that deliver exceptional results!

Our focus is the critical role of customer service and the people who deliver that service experience as a competitive advantage. We work with clients to activate an engaged “customer-focused” culture that fosters and rewards exceptional performance and productivity — that differentiates their customer service and stimulates customer advocacy based on an intentional and repeatable Branded Customer Experience (BCE).

We work with clients to define, clarify and formalize their Vision, Mission and Values leading to a customer-focused road-map for your organization that stimulates customer advocacy and drives business growth through customer acquisition and retention based on an exceptional Customer Service Experience.

We offer extensive channel experience drawing from a deep pool of talented professionals so each program is tailored to meet the specific needs of our clients, whether in-person, online, telephone or direct mail/email.

Mission:

To navigate change and measurably improve bottom line results by bringing focus and clarity to how leaders challenge, influence and inspire their teams to achieve higher performance, productivity and profits.

Core Values:

Passionate: We are committed to stimulating, motivating and inspiring change with energy and enthusiasm.

Proactive: We are responsive to your needs; resourceful in our solutions; purposeful in our results.

Practical: We apply cost effective methods that are proven, easy to implement and deliver a predictable outcome.

Partners: We are a valued resource who believes your self-directed growth is the path to our success.

Bill Hogg:

Leadership Expert | Professional Speaker | Performance Excelerator

Bill is recognized as the Performance Excelerator™ because of his uncanny ability to navigate change and transform organizations — and measurably improve bottom line results.

Senior leaders hire Bill to influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

For over 30 years, Bill has been a trusted adviser to senior leaders at national and international clients that include; Anheuser-Busch InBev, The Bay, Lever Canada, Lexus automobiles, McNeil Consumer Products, Ontario Place, Procter & Gamble, State Farm Insurance and the Province of Ontario.

By drawing on real-life experience, his message is inherently credible and incorporates practical applications that change attitudes and behaviours.

Whether working with boards or operations teams and employees, his no-excuse approach breaks down the silos and gains consensus and clarity throughout the organization — which inspires behaviour change and ultimately drives transformation across the organization.

Bill provides dynamic keynote presentations, transformative workshops, high stakes facilitation and world class executive consulting.

Click here to request more information on how we can help. To download a PDF of Bill’s Biography, click here.