When discussing leadership, we often hear words like teamwork and collaboration. People tend to shy away from words like conflict and disagreement. But are these bad?

Strong leaders encourage disagreement, because it ensures that everyone on the team is using their full potential to ensure decisions are bullet-proofed.

We are all trained from an early age to defer to authority. however, people who are closer to the issue or opportunity often have a different, more informed, perspective than more senior people.

My Perspective: If you are always getting agreement to your thoughts and ideas, then your people aren’t contributing their own valued ideas. As a leader you need to ensure that your team feels safe disagreeing and challenging your thinking. If your team automatically defers to the boss, then you and the team will miss out on critical input and thinking.

Make it easy for people to speak up with a dissenting opinion in a safe environment. Actively ask for their input — and then ask again to demonstrate you are serious about hearing their thoughts. Disagreeing with the boss requires courage, so recognize people when they voice a dissenting opinion and challenge your thinking with good ideas of their own.

When discussing projects, share your  comments as initial thoughts as opposed to formed ideas, then ask for input in developing the ideas further. This will encourage people to build on the thinking versus just agree.

Make sure that you don’t react negatively if someone disagrees, even if you think it is a bad idea. This will just shut people down in the future. It’s much better to allow the group to determine that the idea doesn’t make sense based on evaluation — and better ideas that come forward.

Lastly, never confuse dissent or disagreement with disrespect. Disrespect doesn’t belong in any discussion.

Today, more than ever, we need courageous leaders who empower others to reach heights they never thought possible. We need our leaders to expand their capabilities and move outside of the transactional space and into a transformational space that focuses on long term solutions rather than short term gains.

Transformational leadership – growing beyond transactional leadership

Developing your leadership capacity is moving beyond focusing on the day to day operations and expanding your decision making process to focus on long term strategies that are able to sustain business over time.

Leaders need to focus on developing a transformational leadership style that creates positive change and growth. This begins with the goals and vision that are set by leaders and their ability to clearly communicate them to their team in a way that inspires then to buy in.

7 must have transformational leadership qualities

In order to get your team to buy in and be part of your vision for the company, there are certain qualities you must possess to be a transformational leader:

1. A clear vision:
   Transformational leaders have a vision of what they want to achieve and the ability to clearly communicate this vision so that everyone in the organization understands what is needed to achieve this vision. Is your vision clear? Does it need to be refined?
2. Courage:
   An effective leader needs courage; a willingness to take on new challenges, take calculated risks, make tough decisions, and be willing to go out on a limb for something they believe in. Transformational leaders have the courage to create a vision and do what it takes to achieve their vision.
3. Self-motivation:
   Leaders need to fuel their passion from within. Transformational leaders have passion and motivation that people can sense and feed off of it. Are you passionate about your vision and willing to do what it takes to see your vision achieved?
4. Inspiration:
   Transformational leaders, based on their personal passion, have the ability to inspire others and get them to buy into their vision and execute it on all levels of the company. How do you inspire your employees to create change? Are you effective at motivating and inspiring your staff?
5. Know your people:
   Personal interaction is important. The impact of a simple “hello” in the hallway or conversation in the lobby goes a long way into getting employees to feel important and want to be part of the vision a leader has created for the company.  You have the ability to impact each of your team on a personal level. When was the last time you took the time to listen to your team and get to know them as individuals?
6. Set a company standard:
   Transformational leaders model a company standard they expect everyone to follow. They clearly communicate their vision, expectations, and how this standard is to be carried out throughout the organization. What is your company standard? What standard are you setting by example?
7. Follow through:
   While it is a bit cliché, actions do speak louder than words — and when leaders live according to the standard they set, employees take notice. Leaders often promise a lot, but it is the follow through that has a true impact on a leader’s ability to evoke change and get employees to buy in. How do you follow through and ensure your standards are met?

Tips for becoming a transformational leader

Leaders cannot just decide to become a transformational leader. However, they can work on developing transformational leadership by implementing these tips:

• Craft your vision and make it the focal point of the company
• Solicit input from senior management to ensure your vision can be spread throughout the company
• Have a process in place that allows your frontline workers to ask questions and get clarification
• Be clear and communicate the importance that each employees plays in the execution of your vision for the company
• Create actionable steps that align with your vision that can be executed by employees
• Understand what is needed to motivate and inspire your employees to buy in and become part of your vision

When leaders openly accept a transformational style they move beyond day to day functions and operate at a higher level that is focused on creating change in employees and culture that will lead to innovation and growth.

Recently I executed an employee engagement survey across a client organization. When I compared the senior executive team with the blended front-line results I discovered a very troubling outcome.

The senior executives were almost unanimous in the belief that they had done an excellent job of communicating the core values of the organization — yet results from the front-line indicated exactly the opposite.

Even worse, some of the comments indicated that the values the front-line were observing were inconsistent with the “advertised” values.

Too many organizations believe that the values are clear in their organization. However, all too often, the values that are communicated are coming via actions rather than words — or the actions speak louder than the words.

Here are few questions to ask yourself.

• Have you crystallized your values and written them down?
• Does everyone at the senior level of the organization agree and commit to live by these values?
• Did you involve your employees? Were they involved in establishing the organizational values? Do they feel ownership?
• Did you solicit buy-in across the organization and give them an opportunity to discuss them and what they mean in their daily lives?
• Do you regularly communicate the values? Do you explain your decisions in the context of your values so everyone understand how the values come to life?
• Do you live your values? Actions speak louder than words — are your values being demonstrated on a daily basis in your decision-making?

My Perspective: If you don’t have clearly defined core values, this is a missed opportunity to influence and engage employees. Too often organizations have a communications plan — but it doesn’t do a very good job of communicating internally.

Having a clear set of values also let’s people know what kind of organization is being built and they have an opportunity to decide whether they want to belong to that kind of organization. And in return, you have the evaluate people for a good fit with your team.

Clarity is key.

This is the first in our series of articles that looks at leadership capacity and its impact on organizational growth and transformation. The full series will be available for download as a white paper once it is completed.

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. For the purpose of our discussion in this series of articles, let’s define it as;

“Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Great leaders not only understand how to engage and inspire their teams to get the best results — they understand the need to create participatory and collaborative processes that develop the abilities of the next generation of leaders.

Leadership lays the groundwork for success

Successful companies do not happen by accident. They are the result of building effective leadership capacity and an awareness and willingness to take the necessary steps in identify internal talent and nurture them into the leaders of tomorrow.

Leadership lays the groundwork for success in 3 key ways:

1. Builds an internal development system: Not unlike a great sports dynasty with a deep pool of talent in their farm teams, strong leaders foster leadership in all levels of their organization. When leadership capacity is developed at all levels of the organization, it creates a farm system of future leaders that will be prepared to move up and take on new challenges, preventing the organization from experiencing a future leadership gap. Internal leadership capabilities also create a rich internal resource of new and innovative ideas that management can consult when charting out the future of the organization.
2. Creates a competitive advantage: Companies that invest in leadership development are the minority. Organizations and their leadership get caught up and focus on the day to day operations of the business — the most pressing issues that drive short term results. They forget to invest time in the future because the ROI is less obvious. When this happens, it is the long term vision and growth potential that tends to suffer because of gaps in leadership transition. If your organization is one of the few that consistently commits to developing internal leadership capacity and is constantly producing future leaders, you will have an advantage over competitors — not only because ideas and innovative thinking are constantly being revitalized, but also the ability to attract the best new talent that can be developed into future leaders.
3. Fosters innovation: Leaders at the top of the organization need to intentionally gather information from across the organization. To consistently have the ability to grow and stay fresh with your thinking you need leaders at all levels of your organization that are able to evaluate activities and provide honest feedback based on understanding the vision and values of the organization. When employees are given additional responsibilities and the ability to make decisions, this puts them in a position to expand their capabilities, grow as an employee, and develop their skills — which leads to new insights, perspectives, and efficiencies that benefit the broader organization as well.

Leadership elevates your ability to grow

Leadership has a direct impact on your company’s ability to grow. While much of the attention about leadership is focused on the leaders at the top of the organization, it is the leaders at the mid-level and front line that have the greatest direct impact on growth.

No matter where your leadership development is as an organization, here are 4 critical elements to consider when evaluating the overall leadership capacity and culture within your organization.

Establish and communicate a clear direction: Strong leaders communicate a vision that inspires and attracts people with shared beliefs and values. Having a clear direction ensures that the correct infrastructure, resources and people are in place to advance the growth process. A clear direction also provides leaders with a measuring stick they can use to gauge decisions, strategy and future planning. A clear direction, clearly communicated is also a highly effective recruitment tool for other top performers.

Define goals and objectives: Leaders that clearly lay out the specific goals and objectives not only for the organization, but for each department, project, and employee make it easier for employees to commit to those outcomes. Everyone needs to be clear on what success looks like in the organization. Leaders that define what needs to be done will have greater success gaining the desired results from their people.

Set standards of behaviour: Outcomes are important — but by themselves can be detrimental to the organization if the “how” is also not clarified. Great leaders understand that leadership starts first through the behaviours they model; however, true leadership capacity is more than simply leading by example. Leaders must create a working environment that fosters and rewards desired behaviour in addition to the desired outcomes.

Embed continuous improvement into your culture: Many organizations are pretty good at the first 3 elements — but fall down in the area of continuous improvement, which is the most critical. This only occurs when everyone in the organization is committed to building their own leadership capacity and helping the organization grow and evolve based on people willing to providing input from across the organization.

If the organization only has direction, goals and behaviours — without the consistent, positive tension of personal contribution and improvement, senior leaders lose the benefit of the wealth of ideas from less senior leaders across the organization. Resultant, the farm system is not strengthened and the flow of innovative thinking is stifled.

What can leaders do tomorrow?

Building out your leadership capacity must one of your prime objectives. Without building your personal leadership capacity, you will inhibit both your personal and companies’ ability to change and grow.

Leadership impacts performance and performance impacts growth. Growth will not happen if people do not perform. Effective leadership builds more effective people, teams, and organizations. When leadership is present at all levels it helps to accelerate business results and makes it possible to fire up change and growth.

Consider this information and think about how it applies to you as a leader and your company. Think about the current state of your leadership and think about ways that you can put yourself in a position to be a better leader and achieve change in your organization — even from the bottom up.

The next article in our series will examine the characteristics that leaders must possess to create change and improve their companies’ ability to grow.

Are you finding that you are not hearing the fresh ideas and new thinking in your organization that you would like. Are you often faced with sitting through presentations that sound like the same ideas rehashed again and again.

Well maybe you are burying good ideas under a bad process.

Before you hear their ideas — are your teams spending time getting them “right”? Are they vetted, reviewed, revised and debated around in circles until all the edginess and excitement has been “fine-tuned” right out of existence.

Imagine if ideas for the iPhone had been fine-tuned to death before they were presented to the boss. Of if space travel had been fine-tuned before making the suggestion to president Kennedy?

My Perspective: As a leader it is your job to foster an environment where good ideas become great — not where good ideas get ground down into mundane ideas.

Instead of insisting that ideas are thoroughly vetted before your hear them, instead find ways to be part of idea generation sessions where you have the opportunity to hear raw, unfiltered ideas that need championing, not fine-tuning.

Skip the fancy presentations, remove the filters, roll up your sleeves and create idea incubation sessions where people present raw ideas and concepts that aren’t well thought out, but still hold the promise of greatness. Then embrace some of these ideas and help them grow with your support.

Just think, one of those ideas might turn into the next Google, Zappos or iPhone.

Just imagine