Leadership That Stimulates Change
LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.
Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.
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3 Simple Steps To Help You Win The Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.
Leadership Skills: 5 Ways To Create A Powerful Cohesive Team
Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we will discuss the specific thought processes that a leader uses to transform a team from average to awesome — into one cohesive, highly motivated team who are willing to go the extra mile to meet objectives.
Leadership Toolbox: The Power of Parables as a Leadership Tool
These stories have been passed down from generation to generation through story-telling — each story with its own significance and message. What makes these messages so important is that a key message is embedded into the story, which illustrates or demonstrates the message. Modern fairy tales and fables often contain similar messages that help children learn accepted and wise behaviours.
15 Tips that Excelerate Performance
Developing loyal customers begins with developing a team who understand the importance of customer-focused service and care about the total customer experience. A key building block of developing high performance employees is recognizing the behaviours that you want repeated -- those that ultimately create loyalty with your customer. Employees who receive regular recognition are happier in their jobs, they stay with the company longer, and they are more productive. Ultimately, recognizing employees encourages them to provide superior service because their attitudes about their workplace are improved. Recognition is the ultimate performance excelerator. Identify the appropriate level and type of recognition that individual employee's value. Before you decide on how to recognize desired behaviours, you first need to realize that not all...
VIDEO: Bill Talks About 7 Deadly Sins of Customer Satisfaction and Loyalty
Check out my recent video that speaks to the importance of providing exceptional customer service. Here I talk about the 7 deadly sins of customer satisfaction and loyalty https://www.youtube.com/watch?v=f7kBycVEiQQ Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes
4 Important Reasons A Leader Embraces Change
As discussed in May, a leader has an entirely different vision to that of a manager. Managers fear change because it upsets their carefully structured way of life — while leaders embrace change because they know that change leads to new ways of growth and accomplishment.
Let’s Talk Leadership with Bill Hogg: Brian Bentz CEO PowerStream Part 4
Too many organizations fail to acknowledge or recognize just how powerful recognition, in and of itself, can be without a reward (a gift card, for example), and how it needs to be done on a regular basis, not just quarterly or at the bi-annual luncheon. In the previous blog post, we discussed aligning goals to company objectives and positions within the company to help people understand where they fit within the organization. In this interview, Brian Bentz, CEO of PowerStream Inc., talks about reward and recognition and how this impacts the culture of the organization. Brian shares with us his perspective on how PowerStream uses recognition without the reward to motivate behavior: “It is about being visible, a lot of it, as a leader of the organization. One of the things we do is we have all of our management staff do field visits. I go...
4 Powerful Ways to Motivate Your Team
Inspiring leaders recognize that money is not the main reason people come to work. Sure, it’s the primary motivator for why we work -- but once the concept of comparable pay for comparable work has been addressed, it fails to inspire passion in the workplace. Truly understanding the real reasons why most people turn up for work day after day, year after year, is the top priority for leaders wanting to get the most out of their team. Great leaders learn how to motivate their people on an individual basis instead of falsely assuming they’ll all work harder for an extra financial incentive. Here are 4 powerful ways to motivate your team: 1. Recognize Outstanding Performance Everyone should understand the Key Performance Indicators (KPI's) that measure individual and team success. It’s vital that great performance is properly measured and...
9 Tips for Starting an Employee Engagement Program
We have all heard the importance of developing engaged employees at our workplace, but too often the articles are full of theoretical discussion instead of practical steps to making it happen. Without any claim that this is the definitive list, here are some simple steps to consider when starting your own program.
3 Ways to Improve Your Leadership Aptitude
Being a leader is a way of life, not a job position. Leaders come from all walks of life, in all shapes and sizes and all levels of the organization. A leader will inspire you and encourage you to become better. A manager or a boss may simply anger you. Regardless of the feelings a leader incites, one thing rings true — a good leader inspires you to action.
