Bill Hogg http://www.billhogg.ca Leadership That Excelerates Performance! Sun, 22 Aug 2010 03:44:57 +0000 http://backend.userland.com/rss092 en Have you identified your employees as a key target audience? http://www.billhogg.ca/have-you-identified-your-employees-as-a-key-target-audience How to achieve the ultimate customer-focused company http://www.billhogg.ca/how-to-achieve-the-ultimate-customer-focused-company How to provide corrective direction http://www.billhogg.ca/how-to-provide-corrective-direction Who do you work for? http://www.billhogg.ca/who-do-you-work-for 12 Steps to improve your customer experience http://www.billhogg.ca/12-steps-to-improve-your-customer-experience Seven steps to a customer-focused company http://www.billhogg.ca/seven-steps-to-a-customer-focused-company Seven critical success factors to exceptional customer service http://www.billhogg.ca/seven-critical-success-factors-to-exceptional-customer-service Give your employees the finger! http://www.billhogg.ca/give-your-employees-the-finger Providing positive feedback http://www.billhogg.ca/providing-positive-feedback Growing in a down market http://www.billhogg.ca/growing-in-a-down-market