SATISFIED CUSTOMERS
ARE KILLING YOUR BUSINESS
SATISFIED CUSTOMERS
ARE KILLING YOUR BUSINESS
SATISFIED CUSTOMERS ARE KILLING YOUR BUSINESS
Building the Emotional Connections that Unlock the Secrets of Customer Loyalty and Profitability
Everyone talks about the importance of customer service, yet few companies do it well. The brutal truth is that 75% of customers wouldn’t hesitate to switch to the competition, because companies have not built the emotional connections that create customer loyalty.
In this keynote, Bill shares proven principles, real life lessons and tools that create and nurture a customer focus culture. With this focus throughout the organization, you’ll deliver a service experience that keeps customers coming back — and leaves your competition in the dust.
Your people will leave with the knowledge and desire to make customers their focus every day, which will differentiate you from 99% of your competitors.
Customized for: Associations | Franchisees | Private Sector | Public Sector
Kickass Keynotes
We found Bill’s presentation enlightening, powerful and entertaining. It has broadened our understanding of the culture that we are trying to develop within our business and also the functional means of enhancing our Pit Crew and customer experience. Bill’s ability to entertain a group and harness their energy is first rate and an experience not to be missed.
LEARNING OBJECTIVES:
- Discover why exceptional service is not your goal
- Move from customer service to customer engagement that drives profitable results
- Understand how to create memorable moments of truth with the 7 emotional drivers of satisfaction and loyalty
- Understand why companies don’t own the customer experience
- Establish 4 steps to GIVE exceptional service
- Exchange policies for guidelines
Bill Hogg has put together a fantastic session on delivering the “Ultimate Customer Service Experience”. The material is very timely in the current environment in which we do business. His research is very good and delivery of the material is even better. The “Ultimate Customer Service Experience” program is definitely worth your time. Enjoy!
