Continuous Improvement

5 Ways to Turn Indifferent Customers into Raving Fans

Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.

6 Ways for Leaders to Create Organizational Change

by Bill Hogg

Helping leaders navigate organizational change is one of my favourite activities as a leadership consultant. There is no doubt that forward thinking organizations understand that change will always be part of doing business, especially as new technologies and ways to...

12 Steps to Improve Your Customer Experience

by Bill Hogg

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies are recognizing...

5 Tips To Create More Powerful Employee Engagement

by Bill Hogg

An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1.Clarify what’s expected of employees It’s essential that your team members know what’s expected of them. When they start, generally they’re...

VIDEO: Bill Talks About Expectations

by Bill Hogg

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the role of expectations and how they convert into behaviours...

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Testimonials

Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!

serafino-iantorno

Agent, State Farm

A very inspiring seminar with lots of great & real tips that you can start using immediately

scott-gainsburg

VP Visitor Service & Volunteers, Luminato

Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.

odette-nader

Dancap Productions

My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.

kurtis-graham

Retail Engagement, RBH Inc.

Bill Hogg was one of the highest rated speakers and the speaker most requested for a return engagement at our annual conference. He communicated sophisticated leadership and management concepts in a way that was easily understood and could be put into practice.

jena-l-hoffman

President & CEO, International Ticketing Association (INTIX)

Recently I had the pleasure of listening to Bill’s presentation at our annual CAFE Convention in Calgary. It was humorous but yet very informative and enlightening. The information was diversified for all walks of life and will suit all demographics of the workplace. I would strongly recommend Bill as a Speaker at any function.

penny-sandercock

President, Yorkton Exhibition

Bill did a fantastic job at our conference. He was very upbeat and his presentation was relevant to my job. I will remember key points discussed and share them for years to come.

chris-settimi

Franchisee/Owner, Pita Pit Canada

Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.

nelson-lang

Founder, Pita Pit International

You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.

gail-mchardy

Director, Conference and Events, Canadian Society of Association Executives

Bill manages to get buy-in and agreement in a fun, open & inclusive manner.

eamonn-ologhlin

Canadian National Exhibition