Today, customers are no longer looking for great customer service — they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service —...
This is the sixth and final article in our leadership consulting series that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. In our last article, we discussed building...
We’ve all seen the lists — the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not on the list, is it not important? Who’s right? Well, to a...
Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the overall culture. Dithering about decisions or not being willing to make...
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing. Check out Sometimes Truth is...
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Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.
nelson-lang
Founder,Pita Pit International
Bill did a fantastic job at our conference. He was very upbeat and his presentation was relevant to my job. I will remember key points discussed and share them for years to come.
chris-settimi
Franchisee/Owner,Pita Pit Canada
My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.
kurtis-graham
Retail Engagement,RBH Inc.
Bill has the answers, don’t be afraid to ask him the questions.
reynaldo-deguzman
President,Ontario Professional Ticketing Association
Attending a corporate conference where Bill’s presentation was a major part, in one simple, relevant and easy to understand example, he convinced me that performance in business is not a differentiator, but simply an expectation. He shared his strategy for generating loyalty and how the absence of those steps can lead to an easy road of ruin. I gladly look forward to our next meeting!
peter-sintic
Owner,Net Positive Financial
A very inspiring seminar with lots of great & real tips that you can start using immediately
scott-gainsburg
VP Visitor Service & Volunteers,Luminato
Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.
odette-nader
Dancap Productions
You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.
gail-mchardy
Director, Conference and Events,Canadian Society of Association Executives
Recently I had the pleasure of listening to Bill’s presentation at our annual CAFE Convention in Calgary. It was humorous but yet very informative and enlightening. The information was diversified for all walks of life and will suit all demographics of the workplace. I would strongly recommend Bill as a Speaker at any function.
penny-sandercock
President,Yorkton Exhibition
Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!