5 Ways Courageous Leadership Evokes Action and Engagement

5 Ways Courageous Leadership Evokes Action and Engagement

Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the overall culture. Dithering about decisions or not being willing to make...
How Weak Leadership Impacts Customer Loyalty

How Weak Leadership Impacts Customer Loyalty

Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing. Check out Sometimes Truth is...
Leadership Skills: 5 Ways To Ignite Passion In Your Team

Leadership Skills: 5 Ways To Ignite Passion In Your Team

True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do their job and then go home. Their heart isn’t really in it, but they need the money, so they see their job simply as a means to an end — money. So how do you inspire your team to deliver superior results? Here are five ways to ignite the passion in your team.