Performance Change

5 Things All Great Leaders Do to Create a Culture of Leadership

What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret — it starts at the top with you. In my experience as a leadership speaker and consultant, it starts with senior leaders...

5 Ways to Turn Indifferent Customers into Raving Fans

by Bill Hogg

Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.

Leadership Skills: 5 Ways To Ignite Passion In Your Team

by Bill Hogg

True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do their job and then go home. Their heart isn’t really in it, but they need the money, so they see their job simply as a means to an end — money. So how do you inspire your team to deliver superior results? Here are five ways to ignite the passion in your team.

4 Important Reasons A Leader Embraces Change

by Bill Hogg

As discussed in May, a leader has an entirely different vision to that of a manager. Managers fear change because it upsets their carefully structured way of life — while leaders embrace change because they know that change leads to new ways of growth and accomplishment.

3 Ways to Improve Your Leadership Aptitude

by Bill Hogg

Being a leader is a way of life, not a job position. Leaders come from all walks of life, in all shapes and sizes and all levels of the organization. A leader will inspire you and encourage you to become better. A manager or a boss may simply anger you. Regardless of the feelings a leader incites, one thing rings true — a good leader inspires you to action.

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Testimonials

Bill Hogg was one of the highest rated speakers and the speaker most requested for a return engagement at our annual conference. He communicated sophisticated leadership and management concepts in a way that was easily understood and could be put into practice.

jena-l-hoffman

President & CEO, International Ticketing Association (INTIX)

Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!

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Agent, State Farm

Bill’s message was powerful, simple and to the point. He has a great presence on stage which kept everyone engaged and I left with a strengthened resolve to implement the strategies he discussed. I would definitely recommend Bill if you need a crucial message delivered with clarity and passion.

william-eden

Eden Concessions Ltd.

Bill has the answers, don’t be afraid to ask him the questions.

reynaldo-deguzman

President, Ontario Professional Ticketing Association

I recommended Bill for an important client's annual conference in 2011 and they were "blown away" (their words). In the post-event feedback, his sessions scored at the top of the list of what attendees had enjoyed most -- and they brought him back for 4 consecutive years.

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Lucas Creative Services

My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.

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Retail Engagement, RBH Inc.

You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.

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Director, Conference and Events, Canadian Society of Association Executives

Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.

odette-nader

Dancap Productions

A very inspiring seminar with lots of great & real tips that you can start using immediately

scott-gainsburg

VP Visitor Service & Volunteers, Luminato

Recently I had the pleasure of listening to Bill’s presentation at our annual CAFE Convention in Calgary. It was humorous but yet very informative and enlightening. The information was diversified for all walks of life and will suit all demographics of the workplace. I would strongly recommend Bill as a Speaker at any function.

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President, Yorkton Exhibition