5 Ways to Turn Indifferent Customers into Raving Fans

5 Ways to Turn Indifferent Customers into Raving Fans

Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.

6 Ways for Leaders to Create Organizational Change

6 Ways for Leaders to Create Organizational Change

Helping leaders navigate organizational change is one of my favourite activities as a leadership consultant. There is no doubt that forward thinking organizations understand that change will always be part of doing business, especially as new technologies and ways to...

VIDEO: Leadership Speaker Preview

Check out this video that provides a glimpse of Bill in action. Senior leaders hire Bill to help individuals and organizations navigate change and achieve next level performance — to improve passion, productivity and performance with people — and bottom...
Transformative Leadership and Change Realization

Transformative Leadership and Change Realization

This is the first in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. Change is not easy, but it is necessary if...