This video is a segment from a longer video created for a client who wanted to on-board their new people with a consistent message about the culture and expectations of the organization.
Bill talks about the 7 Deadly Sins of customer satisfaction and loyalty and how they impact how your customers feel about your level of customer service.
Click to watch video on YouTube
Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF).
Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes.
For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes
