Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

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VIDEO: The Importance Of Being Innovative

VIDEO: The Importance Of Being Innovative

Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on spending more money -- but providing more value. This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization.   https://youtu.be/7iGkdkwA4l8 Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up &...

Why Employees Need Guidelines Not Just Rules

Why Employees Need Guidelines Not Just Rules

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. While there’s nothing wrong with this in principle, there are always going to be situations where a certain degree of flexibility is essential because people are unique. The way they react to situations is also unique and if you’re trying to offer great customer service, you have to be flexible enough to respond to their needs. So, apart from rules that tell an employee what they can or can’t do, it’s also essential that employees have guidelines as well. These guidelines will provide the boundaries that allow your employees to make decisions for the benefit of the customer — and the organization — without having to seek a supervisor’s approval every time.

4 Reasons Why Teamwork Makes the Dream Work

4 Reasons Why Teamwork Makes the Dream Work

Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork makes the dream work. The Sum is Greater Than the Parts If the team has a common objective, everyone should be working to achieve it. In a supportive team environment, everyone makes contributions based on their unique skills. They don’t measure how much each has done to help the common goal. The team is stronger than the sum of its members because there are more skills available, so weaknesses can be counterbalanced resulting in the team accomplishing more than any individual could achieve on their own. There’s no room for individual egos because everyone has an unselfish, common goal. When the team succeeds -- everyone in the team shares...

Give Your Employees The Finger!

Give Your Employees The Finger!

Another successful technique for providing recognition doesn’t require talking—that’s right, you can provide positive feedback to anyone without saying a word.

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with them. They possess an invisible aura that radiates confidence and challenges everyone around them to achieve greater heights than they would have ever dared to try before.

VIDEO: Relationships Create Loyalty

VIDEO: Relationships Create Loyalty

Bill talks about the importance of building emotionally driven relationships -- sensitive to the unique needs and desires of your customers -- if you want to build loyalty. This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak...

Customer Service Insights: Satisfied Is Worse Than Unsatisfied

Customer Service Insights: Satisfied Is Worse Than Unsatisfied

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we are asked questions like this, they just say “Yes”. Think about your own experiences. How often have you said things were fine simply because you couldn’t be bothered commenting? Unfortunately, lurking under all those “Yes’s” may be a list of issues you never hear about and resultant, never have the chance to correct. At least when you have a complaint, you have the opportunity to dig deeper to find out what the issue is -- and correct it, which results in a happier, more loyal customer. Plus you have the opportunity to change your process or service to better reflect the needs of customers. So, rather than asking “Were you...

Leadership Skills: 5 Expectations Your Team Has For You As A Leader

Leadership Skills: 5 Expectations Your Team Has For You As A Leader

Leaders help to create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. You can use that knowledge to become a better leader and make them an even stronger team that can achieve anything.

Leadership Skills: 5 Key Ingredients of Courageous Leaders

Leadership Skills: 5 Key Ingredients of Courageous Leaders

A great leader knows how to get the best out of their people. Through strong, clear guidance, they enable others to walk tall and achieve success in many ways. Courageous leaders are inspirational. That isn’t their ambition. It’s simply a positive by-product of their character and powerful work ethic. By following the example a good leader sets, others can also achieve the same results.

VIDEO: Bill Talks About Character Vs. Competence

VIDEO: Bill Talks About Character Vs. Competence

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of hiring for character/attitude first -- then training to achieve the necessary skills or competence. https://www.youtube.com/watch?v=4VTYzraVPpw Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes