VIDEO: Bill Talks About Expectations

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the role of expectations and how they convert into behaviours...
Why Employees Need Guidelines Not Just Rules

Why Employees Need Guidelines Not Just Rules

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. While there’s nothing wrong with this in principle, there are always going to be situations where a certain degree of flexibility is essential because people are unique. The way they react to situations is also unique and if you’re trying to offer great customer service, you have to be flexible enough to respond to their needs. So, apart from rules that tell an employee what they can or can’t do, it’s also essential that employees have guidelines as well. These guidelines will provide the boundaries that allow your employees to make decisions for the benefit of the customer — and the organization — without having to seek a supervisor’s approval every time.

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with them. They possess an invisible aura that radiates confidence and challenges everyone around them to achieve greater heights than they would have ever dared to try before.

Leadership Skills: 5 Expectations Your Team Has For You As A Leader

Leadership Skills: 5 Expectations Your Team Has For You As A Leader

Leaders help to create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. You can use that knowledge to become a better leader and make them an even stronger team that can achieve anything.