Organizational Change

5 Things All Great Leaders Do to Create a Culture of Leadership

What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret — it starts at the top with you. In my experience as a leadership speaker and consultant, it starts with senior leaders...

Continuing the Cycle: How to Develop the Skills of Future Leaders

by Bill Hogg

This is the sixth and final article in our leadership consulting series that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. In our last article, we discussed building...

6 Ways for Leaders to Create Organizational Change

by Bill Hogg

Helping leaders navigate organizational change is one of my favourite activities as a leadership consultant. There is no doubt that forward thinking organizations understand that change will always be part of doing business, especially as new technologies and ways to...

Transformational Leadership Tips: 5 Steps to Customer Service Glory

by Bill Hogg

We all know that providing exceptional customer service is the stated goal of every business leader, regardless of how large or small the company. It’s common knowledge that customers are more loyal to companies who treat them as more than just a number. Sadly, the personal touch customers want — and deserve — is often lost in the daily grind of doing business… especially in larger companies. Too often the leaders do not model the very behaviours they expect from their teams.

How Transformational Leaders Make Organizational Change Stick

by Bill Hogg

Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistant to change of any kind, it is a leader’s ability to effectively frame change will make a...

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Testimonials

Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.

nelson-lang

Founder, Pita Pit International

Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.

odette-nader

Dancap Productions

Bill’s message was powerful, simple and to the point. He has a great presence on stage which kept everyone engaged and I left with a strengthened resolve to implement the strategies he discussed. I would definitely recommend Bill if you need a crucial message delivered with clarity and passion.

william-eden

Eden Concessions Ltd.

Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!

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Agent, State Farm

Recently I had the pleasure of listening to Bill’s presentation at our annual CAFE Convention in Calgary. It was humorous but yet very informative and enlightening. The information was diversified for all walks of life and will suit all demographics of the workplace. I would strongly recommend Bill as a Speaker at any function.

penny-sandercock

President, Yorkton Exhibition

You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.

gail-mchardy

Director, Conference and Events, Canadian Society of Association Executives

Attending a corporate conference where Bill’s presentation was a major part, in one simple, relevant and easy to understand example, he convinced me that performance in business is not a differentiator, but simply an expectation. He shared his strategy for generating loyalty and how the absence of those steps can lead to an easy road of ruin. I gladly look forward to our next meeting!

peter-sintic

Owner, Net Positive Financial

I recommended Bill for an important client's annual conference in 2011 and they were "blown away" (their words). In the post-event feedback, his sessions scored at the top of the list of what attendees had enjoyed most -- and they brought him back for 4 consecutive years.

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Lucas Creative Services

Bill has the answers, don’t be afraid to ask him the questions.

reynaldo-deguzman

President, Ontario Professional Ticketing Association

My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.

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Retail Engagement, RBH Inc.