12 Steps to Improve Your Customer Experience

12 Steps to Improve Your Customer Experience

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies are recognizing...
10 Tips for Impeccable Customer Service and Repeat Customers

10 Tips for Impeccable Customer Service and Repeat Customers

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

VIDEO: Leadership Speaker Preview

Check out this video that provides a glimpse of Bill in action. Senior leaders hire Bill to help individuals and organizations navigate change and achieve next level performance — to improve passion, productivity and performance with people — and bottom...

VIDEO: The Importance Of Being Innovative

Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on spending more money — but providing more value. This video is a...

VIDEO: Bill Talks About Character Vs. Competence

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of hiring for character/attitude first —...