It’s essential that staff receive support or they can’t do their job properly. Support isn’t limited to merely work-related aspects of the job but to other things such as morale and recognition as well.
There are plenty of different ways employers can support their staff. Here are a few thoughts to keep in mind in your work environment.
1. Training is vital
It’s crucial that staff receive all necessary training when they start a job and also ongoing training as often as required. It’s also essential that training is consistent for all staff members. It’s not acceptable for answers to vary from one employee to another because this can cause confusion and further problems. Proper training is inevitably what makes better quality employees.
2. Positive work environment
Whether you work in a call centre, an office or a retail store, it’s vital that you have a positive work environment. If employees dread the thought of going to work each day, they’re not going to perform at their best and they may even feel resentful for being there.
There are many ways to create a positive workplace. Attitude is essential -- people should be respectful and friendly towards one another. Bitchiness or backstabbing should not be tolerated. Not just by supervisors, but among colleagues as well. If anyone has issues, the supervisor/manager should always be available to help resolve such problems so they don’t linger and taint the rest of the workplace.
Décor and proper equipment also contribute to your environment. Do you have ergonomic chairs and desks? Do you have a proper lunch room where staff can take breaks away from the public eye? Is there somewhere you can store your personal possessions if you don’t have a desk? All of these things contribute to a harmonious working environment.
3. Motivation is an individual thing
Employers should know what motivates their staff and use that knowledge to build stronger relationships. People are motivated by different things and so it’s important to learn what motivates each individual if that’s possible and incorporate that into your overall leadership strategies.
Take the time to get to know what motivates each member of your team. Having a staff suggestion box is a great way to get ideas and suggestions. Motivations change over time and if you want to keep your team working at peak efficiency, it’s vital that you learn what’s important to them.
4. Recognition and rewards
Staff have to be acknowledged and rewarded for the good work they do. Financial bonuses are always great if they are available -- but they’re not your only option. You could have an employee of the week or month plaque that is presented and then displayed on the wall for everyone to see. Acknowledgment for most improved staff members could be another idea. When staff do something wrong, managers are quick to admonish them so they should be just as quick with their praise, in whatever form they choose. Like motivation, your team can also suggest great ideas on what works for them.
5. Scope for advancement
Most people don’t like to feel trapped in a dead-end job. Internal promotions should always be considered before advertising externally. Staff are more motivated to excel in their work if they have a vision for the future growth and development.
If you’re not seen to be actively supporting your staff, you can’t expect them to perform at their best. Everyone wants to feel appreciated and to be a part of a team. If you do that, you can’t lose.
For more information about this topic or to book Bill for a leadership speaking engagement, feel free to contact Bill Hogg or visit us online at www.BillHogg.ca where you can sign up to receive an article like this each month