Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

VIDEO: Relationships Create Loyalty

Customer Loyalty

Bill talks about the importance of building emotionally driven relationships — sensitive to the unique needs and desires of your customers — if you want to build loyalty. This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes

Customer Service Insights: Satisfied Is Worse Than Unsatisfied

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we are asked questions like this, they just say “Yes”. Think about your own experiences. How often have you said things were fine simply because you couldn’t be bothered commenting? Unfortunately, lurking under all those “Yes’s” may be a list of issues you never hear about and resultant, never have the chance to correct. At least when you have a complaint, you have the opportunity to dig deeper to find out what the issue is — and correct it, which results in a happier, more loyal customer. Plus you have the opportunity to change your process or service to better reflect the needs of customers. So, rather than asking “Were you satisfied with the service you… Read more »

Leadership Skills: 5 Expectations Your Team Has For You As A Leader

Leadership Skills

Leaders help to create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. You can use that knowledge to become a better leader and make them an even stronger team that can achieve anything.

Leadership Skills: 5 Key Ingredients of Courageous Leaders

Leadership

A great leader knows how to get the best out of their people. Through strong, clear guidance, they enable others to walk tall and achieve success in many ways. Courageous leaders are inspirational. That isn’t their ambition. It’s simply a positive by-product of their character and powerful work ethic. By following the example a good leader sets, others can also achieve the same results.

VIDEO: Bill Talks About Character Vs. Competence

Leadership Speaker

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of hiring for character/attitude first — then training to achieve the necessary skills or competence. Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes