Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. For the purpose of our discussion in this series of articles, let’s define it as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”. Great leaders not only understand how to engage and inspire their teams to get the best results — they understand the need to create participatory and collaborative processes that develop the abilities of the next generation of leaders. Leadership lays the groundwork for success Successful companies do not happen by accident. They are the result of building effective leadership capacity and an awareness and willingness to take the necessary steps in identify internal talent and nurture them into the leaders of tomorrow. Leadership lays the groundwork for success in 3 key ways: Builds an internal development system: Not unlike… Read more »
Leadership That Stimulates Change
LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.
Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.
Positive, engaged employees will stay with a company much longer than those who simply turn up and do the bare minimum because they’re unhappy, bored or the job isn’t challenging enough for them. Studies reveal that engaged employees: Have a 38% higher productivity rate. Create 50% higher customer loyalty. Deliver 27% higher profits and Produce 50% higher sales. So it makes good business sense to build more powerful employee engagement. Although it’s impossible to do everything your team wants, there are plenty of ways to get your team more engaged in their work so they become more positive and you’ll retain them longer. Here are 5 techniques managers can utilize to build engagement with their teams: 1. Lead by example Staff models the behaviour of their leaders. If you have a negative attitude, your team will soon see through it and copy it, even if it’s only subconsciously. If you… Read more »
Leaders have a huge influence on organizational culture. In fact, you probably have more influence than you realize, and sometimes this can bite you if you are not conscious of how your words and actions impact others in your company. If you are having issues establishing a strong organizational culture, you may want to look in the mirror – a strong culture starts with leadership. You need to follow through with what you say and be accountable for your actions — or your team will lose faith in your word and your ability to be an effective leader, rendering your influence null and void. More concerning is they will model those same behaviours and resent it when you expect more that you deliver yourself. 5 Ways for Leaders to Influence Organizational Culture Here are 5 effective ways for leaders to influence company culture: 1. Model behaviours Leaders must walk the… Read more »
Mergers and acquisitions can be a problematic process when you’re trying to build a strong culture. Attempting to combine companies with different ideas of organizational cultures, ideas, and values is a daunting task to undertake. In this interview, Brian Bentz, CEO of PowerStream Inc., discusses the company’s mergers and acquisition strategy and some of the struggles they’ve gone through. Having won the 50 Most Engaged Workplaces, PowerStream has achieved success in building a strong company culture, even amid multiple mergers. Brian talks about how to approach creating a cohesive culture post-merger: “One of the things that is very important to establish upfront is the benefit that all of the stakeholders are going to see. If you have people who are concerned, whether it’s an owner or a customer or an employee who’s concerned about the repercussions of this transaction on them specifically, then that can potentially undermine the process. It… Read more »
I recently read an article “Consistency Is Far Greater Than Rare Moments of Greatness” by Scott Ginsberg The Nametag Guy. In it he makes the point “Because ultimately, consistency is greater than rare moments of greatness. And people only give you credit for that which they see you do consistently.” It brought to mind that even before we become great — we must first become consistent. If you talk to any professional athlete, cook, public speaker, salesperson or customer service representative, they will all tell you that before they became great they first had to learn how to consistently deliver their product. Only then were they able push to the next level — become faster, stronger or better. In the book “The Myth of Excellence“, Crawford & Mathews state the key to successful organizations is first becoming consistent across the 5 key attributes (price, service, access, experience, and service) that… Read more »