In this presentation, Bill shares why most change initiatives fail and shares his experience of the 3 key elements necessary to drive sustainable change in any organization. If you are serious about improving passion and productivity with your people — and bottom line results — then CHANGE is essential. Watch the 90 minute simultaneous webcast of a live presentation at 2015 CSAE | Canadian Society of Association Executives National Conference. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the National Speakers Association (NSA), Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes.
Leadership That Stimulates Change
LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.
Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.
It’s essential that staff receive support or they can’t do their job properly. Support isn’t limited to merely work-related aspects of the job but to other things such as morale and recognition as well. There are plenty of different ways employers can support their staff. Here are a few thoughts to keep in mind in your work environment. 1. Training is vital It’s crucial that staff receive all necessary training when they start a job and also ongoing training as often as required. It’s also essential that training is consistent for all staff members. It’s not acceptable for answers to vary from one employee to another because this can cause confusion and further problems. Proper training is inevitably what makes better quality employees. 2. Positive work environment Whether you work in a call centre, an office or a retail store, it’s vital that you have a positive work environment. If… Read more »
It’s no secret that all leaders want to have a higher performing culture. We want to meet our business goals and objectives, have a culture that attracts top talent, and be a place where people find value and enjoyment in their work. But getting to this point is easier said than done, and how you go about creating a new organizational culture is dependent on what your culture looks like today and what you want it to look like in the future. Word of caution – Even if things are fine now, it surely doesn’t mean they always will be – this is why you need to invest in the development of a strong performance culture that will yield sustainable results. Don’t start if you are not prepared to see it through. Creating a sustainable performance culture is a long term and ever evolving process. The real hard work starts… Read more »
Finding the right fit when hiring is essential to creating a strong organizational culture. However, many new hires, and even employees with years of service, often struggle to find where they fit within the company culture, pecking order and operations plans beyond knowing which tasks are to be completed. In the previous blog post, we discussed the company’s mergers and acquisition strategy and some of the struggles they’ve gone through. In this interview, Brian Bentz, CEO of PowerStream Inc., builds on this and discusses aligning goals to company objectives and positions within the company to help people understand where they fit within the organization. Organizations often times will write a job description, and they will say, “Well, here’s what you do,” and what it frankly is a collection of tasks. When you do this, people become very inward focused, and they are just worried about what they do and not… Read more »