Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

4 Reasons Why Teamwork Makes the Dream Work

Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork makes the dream work. The Sum is Greater Than the Parts If the team has a common objective, everyone should be working to achieve it. In a supportive team environment, everyone makes contributions based on their unique skills. They don’t measure how much each has done to help the common goal. The team is stronger than the sum of its members because there are more skills available, so weaknesses can be counterbalanced resulting in the team accomplishing more than any individual could achieve on their own. There’s no room for individual egos because everyone has an unselfish, common goal. When the team succeeds — everyone in the team shares the glory. You Only Fail If You Stop… Read more »

Give Your Employees The Finger!

Another successful technique for providing recognition doesn’t require talking—that’s right, you can provide positive feedback to anyone without saying a word.

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

Leadership Development

There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with them. They possess an invisible aura that radiates confidence and challenges everyone around them to achieve greater heights than they would have ever dared to try before.

VIDEO: Relationships Create Loyalty

Customer Loyalty

Bill talks about the importance of building emotionally driven relationships — sensitive to the unique needs and desires of your customers — if you want to build loyalty. This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes

Customer Service Insights: Satisfied Is Worse Than Unsatisfied

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we are asked questions like this, they just say “Yes”. Think about your own experiences. How often have you said things were fine simply because you couldn’t be bothered commenting? Unfortunately, lurking under all those “Yes’s” may be a list of issues you never hear about and resultant, never have the chance to correct. At least when you have a complaint, you have the opportunity to dig deeper to find out what the issue is — and correct it, which results in a happier, more loyal customer. Plus you have the opportunity to change your process or service to better reflect the needs of customers. So, rather than asking “Were you satisfied with the service you… Read more »