Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

VIDEO: On Brand vs. Off Brand Customer Experience

Customer Satisfaction

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the difference between an ON-Brand customer experience that magnifies the brand promise versus an OFF-Brand experience that offers no differentiation. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes

Let’s Talk Leadership – John O’Donnell, CEO Allstate Insurance Part 2

leadership

Accountability is a vital component of having a strong organizational culture. However, the ability to be held accountable and hold others accountable for their actions is lost on many companies. One of the comparatives that I often use when I’m talking to clients is, if you’re on a sports team, and if you’re the right-winger on, say, a hockey team, and you’re not coming back to play defense, the defensemen on your team will let you know it, and they let you know it pretty quickly; but I find in business, when some of our teammates aren’t doing their job, that whole sense of accountability is not being fulfilled, and we seem to be less inclined to let them know. In this interview, John O’Donnell, CEO of Allstate Insurance, discusses the importance of shared goals and accountability in organizations. People have to understand, it’s their responsibility to hold each other… Read more »

8 Change Leadership Strategies for Sustainable Results

Leadership Skills

Most change initiatives fail. This is a fact that too few leaders truly understand. Change is never easy. People are resistant to it and people will not just change because you tell them to. All it takes is one leader who wants to make their mark on a company to leave a sour taste, and the reception to change can be dead in the water for years to come. As discussed in Transformative Leadership and Change Realization, “It is inevitably much easier to maintain the status quo, rather than make the tough decisions needed to sustain growth over time. People are inherently resistant to change, even positive changes that are beneficial to team members and the organization as a whole.” Most people realize change is necessary for sustainable results, but first, everyone involved with making changes to your organization needs to understand WHY change needs to happen. Failure to communicate… Read more »

3 Pillars of All Successful Organizations

organizational culture

I like ideas that are easy to remember. That is one key reason why I often use memory hooks — something that helps me remember more complicated ideas. The 3-legged stool is a great way to frame a discussion about the 3 essential measures of a high-performing organization. When evaluating whether your organization is performing at maximum efficiency, there are 3 measures that should be the basis of your scorecard.

VIDEO: Bill Talks About Self Evaluation

img-bill-hogg-speaking-cropped

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the critical importance of identifying things that went well — not only those that went wrong — so the good things can be embedded into future projects and improvements are built on good work. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes