Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

Focus on Character Not Competence 3 Ways to Build a Strong Organizational Culture

We Are What We Think

This is the second in our 6 part leadership speaker series of articles that looks at stimulating change for passion & profits. Your organization is only as good as the talent you recruit. It is the people who define and shape the organizational culture — so identifying people with the right character, attitudes, and behavior must be the highest priority when hiring or promoting within. In my experience as a leadership change consultant, character always wins — too often people are hired for competence, but fired for character. This is why it’s important to ensure your recruitment process is focused on finding and hiring people who share the same values as your organization. A 3 Step Approach to Hiring Individuals Who Fit Your Culture Finding the right people to work in your organization begins with a well thought out hiring process that gives priority to character and behavior over competence…. Read more »

Spend Time with Customers


Charlene Begley President and CEO, GE Enterprise Solutions was asked by FORTUNE Magazine “What was the best advice she had ever received?” Her answer was that Jeff Immelt, before he became CEO of GE, told her: Spend a ton of time with your customers. Especially when you’re new, the first thing you should do is go out to customers and ask them how you compare with competitors, how your service is, what they think of your products. At most companies, people tend to get enamored with your title, and people want to look good in front of you. Customers will give you the reality. They don’t care about your title, they just want value. You’ll never get anything straighter than from a customer. My Perspective: Clearly Jeff makes a great point, but I would suggest that it is equally important when you are no longer new. When we are new at a… Read more »

Something For Nothing

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I had 2 very interesting experiences while out shopping for materials to make some repairs around the house. The first was to repair a step on our deck. I was looking for a 2 short pieces (less than 3 feet) of cedar which were both different widths (6 & 8 inches). The problem was that every lumber store I went to would only sell me 8 foot lengths — at a cost of approx $20.00 each. So for my little step I needed to spend $40.00. Being the frugal fellow that I am, I decided to drop by one of the local deck companies (Forest Deck in York Region) to see if they would sell me a couple shorter pieces they might have left over. I spoke to the owner, who took me back to his yard and personally helped me select 2 good pieces that were the correct size. When… Read more »

Hiring The Right People


One of the critical success factors for developing a high performing work environment is hiring the right people. I believe that involves looking at 2 key areas when hiring; competence and character. Competence is the skills, knowledge and experience to do the job. Either they have these skills already, or you believe that with the correct training, they have the potential to learn to do the job well. This is often what most interviews and most training is geared towards. However, even more important than competence is character. You should be looking for people who can get on board with your vision. People who get excited about your company vision and values — who love working with and looking after customers. I recall a story about the great Ritz Carlton hotel chain. Whenever they interviewed someone for any aspect of their business, they shared a meal with the prospect and accidentally… Read more »

5 Things All Great Leaders Do to Create a Culture of Leadership


This is the first in our 2015 leadership speaker series of articles that looks at stimulating change for passion & profits. What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret — it starts at the top with you. In my experience as a leadership speaker and consultant, it starts with senior leaders reflecting internally — to understand their purpose, gain clarity about what they stand for and what the organization stands for — and identifying how to communicate this with the rest of your organization. It is the strength of individuals who make an organization world class. And companies that make leadership development a strategic priority have the ability to attract and retain the best leadership talent, and move to the head of the pack. Leadership Culture Starts at the Top Transformational leaders understand that a… Read more »