Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we will discuss the specific thought processes that a leader uses to transform a team from average to awesome — into one cohesive, highly motivated team who are willing to go the extra mile to meet objectives.
Leadership That Stimulates Change
LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.
Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.
This video is a segment from a longer video created for a client who wanted to on-board their new people with a consistent message about the culture and expectations of the organization. Bill talks about the 7 Deadly Sins of customer satisfaction and loyalty and how they impact how your customers feel about your level of customer service. Click to watch video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage.
This is the fifth in our 6-part organizational change leadership speaker series of articles that looks at stimulating change for passion & profits. Change is never easy, but it is necessary. As a leader, you are accountable for making change happen. If leaders want their people to buy-in and be accountable for their actions, they need to display effective leadership behaviours. In my experience as a leadership change consultant, and as I have discussed in How to Get Your Team to Buy into Organizational Change, “Even if change is positive and will benefit the organization, it is difficult for people to accept because it represents a disruption to the status quo. People like consistency, and change creates uncertainty that makes people uneasy. Transformative leaders understand how to frame organizational change effectively” Accountability Starts with Leadership Part of framing change effectively and in a way that makes change seem less intimidating is… Read more »
When discussing the “How to’s” of building an engaged culture, we hear lots of talk about “reinforcing the positive” and “catching people doing things right”, but what happens when people are doing things wrong and we need to provide corrective direction. Specific steps need to take place to get the person moving in the proper direction while still keeping them positive and motivated.