A high performance work environment is the goal for all organizations. Success begins and ends with the people in your organization, and when leadership provides clear expectations and an environment where team members can thrive, good things will happen. In this interview, Brian Bentz, CEO of PowerStream Inc., discusses leadership and the competencies of high performing teams. Clearly understanding where employees fit when leaders develop their vision and values for their organization helps them clearly see that what they do is important for the organizational direction, and it helps them feel that their role is important. To achieve a high performance environment, Brian believes it starts with engagement. He explains: “First of all, I think it is about engagement. We’ve worked very hard to have every one of our employees understand what our company is trying to achieve, what its vision is, where we’re going and how they fit in… Read more »
Leadership That Stimulates Change
LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.
Bill is recognized as the Performance Excelerator™ because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.
All companies strive to have their team arrive each day highly motivated, ready and eager to do what it takes to get the job done. However, this is more of an ideal than reality. Motivation comes and goes, performance targets are achieved one month only to be missed the next, and achieving a high performance culture is always a work in progress. Unfortunately, a well performing company is not good enough anymore. With the ability to do business globally, and markets saturated with companies scratching and clawing for market share, it is now more important than ever to have a distinctive, high performance culture. Even if things are operating at a high level now, you need to be looking for ways to achieve the next level of excellence. To accomplish this, you must have the key characteristics of a high performance culture in place. Key Characteristics of a High Performance… Read more »
In May 2007, Ranjay Gulati (Michael Ludwig Nemmers Distinguished Professor of Strategy and Organizations at Northwestern University’s Kellogg School of Management), wrote an article for the Harvard Business Review entitled “Silo Busting: How to Execute on the Promise of Customer Focus”.
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the need to create outstanding experiences if you want to differentiate from the competition. Simply meeting expectations is not enough to build loyalty. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the National Speakers Association (NSA), Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes.
Your team should always be acknowledged and rewarded for the good work they do. Feedback is an essential component of a high performance environment. Leaders need to be willing to listen to what their employees have to say and consistently provide positive feedback to your team about how they are doing. Frequent feedback and rewards keep people engaged. In this interview, John O’Donnell, CEO of Allstate Insurance, discusses the importance of reward and recognition in organizations. Since the insurance business is very data driven, reward and recognition play a big role in organizational performance. “For reward, one of the things that I really like that we do is the profit-sharing because it is tied to the common goals of the organization, both in terms of the balanced growth and profit, and the targets we have set for ourselves there as an enterprise,” says John. “— we also, of course, have sales… Read more »