Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

9 Tips for Starting an Employee Engagement Program


We have all heard the importance of developing engaged employees at our workplace, but too often the articles are full of theoretical discussion instead of practical steps to making it happen. Without any claim that this is the definitive list, here are some simple steps to consider when starting your own program.

3 Ways to Improve Your Leadership Aptitude

Leadership skillset

Being a leader is a way of life, not a job position. Leaders come from all walks of life, in all shapes and sizes and all levels of the organization. A leader will inspire you and encourage you to become better. A manager or a boss may simply anger you. Regardless of the feelings a leader incites, one thing rings true — a good leader inspires you to action.

VIDEO: What If…Leadership: Pushing Beyond The Ordinary to Achieve the Extraordinary

What If Leadership

Check out my recent video that speaks to the importance of challenging our thinking to push beyond doing the same things and expecting a different outcome — and really asking ourselves “What’s Stopping us?” Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes

Communication Corner – Stop Emailing and Pick up the Phone

Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form of communication is email. They are spread across Canada and internationally. People work together who never meet, and the default form of communication for all issues is email. The problem is that people will often say things by email they would never say to your face. People use email to avoid dealing with conflict — it’s easier to fire off an email than deal with the issue head-on. Plus, there is always a record — the ultimate “cover your ass”. Too often emails don’t get at the substance of the issue — or important elements do not get addressed because they rightly should not be put on paper. Words on paper can often be misunderstood by the recipient, causing escalation when none is needed. My… Read more »

5 Essential Characteristics that Differentiate Leaders from Managers

Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth! Anyone can become a manager, merely by awarding the title. Anyone can be given the responsibility for the oversight of a team, or a company function. That makes them a manager — but that is simply a name. A leader, on the other hand, must be earned and recognized by one’s peers. A leader inspires, encourages, builds up their team—and everyone else around them—and makes them better, simply by association. There are numerous characteristics that differentiate leaders from managers. While some of the differences are subtle, others are distinct and easily recognized. And while there is no training manual or instruction book that accurately depicts the steps to becoming a leader, here are five characteristics that every good leader possesses. Leads by Example One of the factors that set a leader apart from… Read more »