Leadership That Stimulates Change

LEADERSHIP THAT STIMULATES CHANGE focuses on the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.

Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

As a senior executive with over 30 years experience, he works with senior leaders to navigate change and influence and inspire higher performing, customer-focused cultures that create long-term, profitable relationships with your customers and excelerate performance and productivity with leaders and employees.

Let’s Talk Leadership: John O’Donnell, CEO Allstate Insurance – PART 4

A businessman Pointing to a leadership button on a clear screen.

Your team should always be acknowledged and rewarded for the good work they do. Feedback is an essential component of a high performance environment. Leaders need to be willing to listen to what their employees have to say and consistently provide positive feedback to your team about how they are doing. Frequent feedback and rewards keep people engaged. In this interview, John O’Donnell, CEO of Allstate Insurance, discusses the importance of reward and recognition in organizations. Since the insurance business is very data driven, reward and recognition play a big role in organizational performance. “For reward, one of the things that I really like that we do is the profit-sharing because it is tied to the common goals of the organization, both in terms of the balanced growth and profit, and the targets we have set for ourselves there as an enterprise,” says John. “— we also, of course, have sales… Read more »

3 Commonly Overlooked Change Management Strategies

Change Management Concept on the Gears.

Managing change is a HUGE initiative. There are countless moving parts, it involves and impacts everyone in your organization, and it is necessary for your organisation to compete, grow and succeed — now and into the future. Even if you understand the need for change, turning this need into a viable change management plan that addresses everything is virtually impossible. There will be things you overlook when developing your change management plan. The key is to minimize these oversights. There are three things that commonly get overlooked by leadership that can quickly derail your plans: 1. Address the human element of change Change impacts people. It impacts them directly in the form of changes in responsibilities, new teams, job changes, promotions, demotions, training, new skill development, and more. As I have previously stated in Why Creating Change Requires an Emotional Connection, “No matter how powerful the rational argument, whether you… Read more »

VIDEO: Bill Talks About Being Energized


This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of attitude — and the need to choose your attitude and be energized. Click to watch this video on YouTube Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF). Click here to find out how Bill can get your team Fired Up & Focused and help you push beyond the norm and achieve desired outcomes. For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes  

Let’s Talk Leadership: John O’Donnell, CEO Allstate Insurance – PART 3


Strong leaders understand the importance of having a clear vision for their organization. As a leader, one of your key roles is to shape organizational culture and create a high-performance environment, and this starts with a clear mission and vision. In this interview, John O’Donnell, CEO of Allstate Insurance, discusses the importance of having a clear mission and vision for your organization. You need to know where you are going before your start your journey. Without the end in sight, you will have a difficult time keeping focused and staying on track to meet your organizational objectives. Upon joining Allstate in Canada, John made it a priority to review and refresh the organization’s mission and vision statements.  John explains: “In our mission statement, we talk about providing strength, experience, and care to our customers.  That’s one of the things that I believe resonates within the organization and builds a … … Read more »

Why Passion And Emotion Are Key Drivers of Sustainable Change


This is the fourth in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. If you can’t wait to read the full series, contact me today to get a free copy of my white paper Fired Up & Focused: Stimulating Passion, Productivity and Performance with your People. People are emotional beings. While many of us believe we make decisions based on logic, our emotions have a significant influence on our decision making process. Creating an emotional connection with your team is vital to getting them to buy into organizational change. Once leaders establish a clear purpose for change (Part 1 of the 3P Change Equation to Stimulate Sustainable Change) they can then focus on demonstrating a passion for change. Leaders need to back up the need for change… Read more »