Here’s what some of Bill’s clients have said about working with Bill. Call today to arrange a personal conversation with one of our past clients.

Bill is helping us take our business to the next level. As a result our focus and expectations are clearer, our processes empower our team, our franchisees are stronger, our people are more motivated and our business prospects are unlimited. Bill is not just a strategic partner — Bill is a full member of our team.

Chris Fountain, CEO,
Pita Pit Canada

You continuously go above and beyond to ensure a high quality product and have taken the time to get to know the team and the organizational culture. My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.

Kurtis Graham, Retail Engagement,
RBH Inc.

Bill knows how to get things done, on time, to the highest standards of excellence, with professionalism, creativity, attention to required outcomes and with flair! His energy, expertise, ability to respond to complex situations and his superior relationship skills makes him an asset to any team and organization.

Frank D’Onofrio, Assistant Deputy Minister, Customer Care
ServiceOntario, Ontario Government

We were already justifiably proud of our business growth — but Bill is helping us take our business to the next level. He worked with us to intentionalize the great things we were doing and crystallize our focus on the key ingredients that differentiate Pita Pit from other franchises. As a result our focus and expectations are clearer, our processes empower our team, our franchisees are stronger, our people are more motivated and our business prospects are unlimited. Most importantly, Bill is not just a strategic partner — we feel like Bill is a full member of our team.

Chris Fountain, CEO
Pita Pit Canada

I would highly recommend Bill Hogg to any organization that is looking to create a customer experience that exceeds expectations and inspires loyalty.

Lou Gaglia, Agency Field Executive,
State Farm Insurance

Bill, I just wanted to reach out to touch base and say thank you! We got our GPTW results for this year and we realized a significant improvement! Couldn’t have done it without you and your candid, thoughtful contributions.

Shari Angle, Vice President, Talent and Communications
Adecco 

Bill Hogg is a true strategic thinker. His work ethic and integrity exemplify the best in strategic partnerships. During my tenure at Labatt/InBev USA, we were able to both retain loyal consumers and acquire new users. Ultimately this collaboration helped grow the business in an extremely competitive industry. And we had a lot of fun along the way!

Sean Taylor
Labatt/InBev USA

Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.

Nelson Lang, Founder,
Pita Pit

Bill is one of those all-too-rare consultants who really gets it when it comes to brand and brand experience. For ServiceOntario, he developed and executed the brand from scratch, launching a strong and consistent presence for an essentially new government service. He then set an alignment strategy and drove it through the many consultations and approvals required in government work.
The result was a brand experience that demonstrably improved public interactions with and perceptions of government. Bill is a strong advocate for the “right way” of doing things and doesn’t settle for mediocrity. I was very impressed by what he accomplished.

Bram Lebo, Director, Operational Effectiveness
ServiceOntario, Ontario Government

Bill is an exceptional speaker and knows how to get people excited about customer service. Our company first hired Bill 2 years ago.  After his presentation he received a standing ovation, and we received numerous requests to bring him back. Of course we hired Bill again this year and dedicated a full-day. Again, he was fantastic!

John Going, Vice President of Operations,
PRO-TAX

From initial meetings to final results, Bill and his team delivered value, an ability to listen and work with my team and get the results required. I would not hesitate to recommend Bill Hogg.

Andrew Knowles, National Sales & Marketing Manager
Canadian Kawasaki Motors

Bill did a great job delivering the CNE customer service training to our seasonal staff and is now working with Exhibition Place to integrate customer service into all its year-round business. He “gets it” and has a remarkable ability to connect in a meaningful way with all staff, including teenagers (there’s a challenge for you).

David Bednar, General Manager,
Canadian National Exhibition

I have worked with Bill for many years, in several different incarnations, and have always found him to be bullet-proof smart, strategically peerless and possessed of an energy that many find envious. His knowledge of the consumer is deep, and his ability to impart that knowledge is always clear, practical and actionable.

Tony Miller, Creative Director + Partner,
Smith Roberts

Bill, it was such great fun having you as a guest speaker at our Manager’s Meeting. I’ve never seen this group so completely energized – and they were still energized when I spoke with them the following week!
I was most impressed with the fact that MANY managers wanted you to do a “regional” training for our CSRs! To my knowledge, that request has never been made of any of our guest speakers! Thank you sooooooooooooo much!

Gina Edwards, Director of Support and Facilities,
PRO-TAX

We recently asked Bill to assist us with an existing contract. Our client was struggling with some internal issues that were impeding our ability to proceed. Bill quickly and efficiently worked with our client to address and resolve the problem – sure made a change to our ability to get the job done! We’d work again with Bill in a heartbeat.

Brian Bell, President,
Wired Schoolhouse

Bill is one of the most focused, clear-thinking individuals I have ever had the pleasure of working with. He is able to assess a situation very quickly, break it down into manageable parts and figure out a brilliant plan of action each and every time. If you have the opportunity to tap into his expertise, I highly recommend that you do so.

Rick Brown, President & Chief Creative Officer,
Design 2.0

Bill has an exceptional ability to get to the heart of what’s needed to move a project forward. Bill inspires and energizes team members to focus on the biggest payoff for the time and resources expended. He’s an asset to any program you have in mind.

Barnaby Kalan, President,
Reliance Direct Marketing

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