Customer Service That Rocks-White Paper

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Testimonials

Attending a corporate conference where Bill’s presentation was a major part, in one simple, relevant and easy to understand example, he convinced me that performance in business is not a differentiator, but simply an expectation. He shared his strategy for generating loyalty and how the absence of those steps can lead to an easy road of ruin. I gladly look forward to our next meeting!

peter-sintic

Owner, Net Positive Financial

Bill Hogg was one of the highest rated speakers and the speaker most requested for a return engagement at our annual conference. He communicated sophisticated leadership and management concepts in a way that was easily understood and could be put into practice.

jena-l-hoffman

President & CEO, International Ticketing Association (INTIX)

Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.

nelson-lang

Founder, Pita Pit International

A very inspiring seminar with lots of great & real tips that you can start using immediately

scott-gainsburg

VP Visitor Service & Volunteers, Luminato

Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.

odette-nader

Dancap Productions

You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.

gail-mchardy

Director, Conference and Events, Canadian Society of Association Executives

Bill manages to get buy-in and agreement in a fun, open & inclusive manner.

eamonn-ologhlin

Canadian National Exhibition

Bill has the answers, don’t be afraid to ask him the questions.

reynaldo-deguzman

President, Ontario Professional Ticketing Association

Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!

serafino-iantorno

Agent, State Farm

I recommended Bill for an important client's annual conference in 2011 and they were "blown away" (their words). In the post-event feedback, his sessions scored at the top of the list of what attendees had enjoyed most -- and they brought him back for 4 consecutive years.

libby-lucas

Lucas Creative Services