This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectations of the organization.
Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on spending more money -- but providing more value.
Bill provides world class executive consulting, dynamic keynote presentations, transformative workshops and high stakes facilitation. Bill is a Professional member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF).
For more information about having Bill speak about this topic at your next event, visit Kickass Keynotes