10 Tips to Improve Your Customer Experience

10 Tips to Improve Your Customer Experience

Today, customers are no longer looking for great customer service — they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service —...
5 Ways to Turn Indifferent Customers into Raving Fans

5 Ways to Turn Indifferent Customers into Raving Fans

Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.

8 Emotional Drivers of Employee Engagement

8 Emotional Drivers of Employee Engagement

We’ve all seen the lists — the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not on the list, is it not important? Who’s right? Well, to a...