10 Tips for Impeccable Customer Service and Repeat Customers

10 Tips for Impeccable Customer Service and Repeat Customers

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

5 Tips To Create More Powerful Employee Engagement

5 Tips To Create More Powerful Employee Engagement

An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1.Clarify what’s expected of employees It’s essential that your team members know what’s expected of them. When they start, generally they’re...

VIDEO: Bill Talks About Expectations

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the role of expectations and how they convert into behaviours...
Transformational Leadership Tips: 5 Steps to Customer Service Glory

Transformational Leadership Tips: 5 Steps to Customer Service Glory

We all know that providing exceptional customer service is the stated goal of every business leader, regardless of how large or small the company. It’s common knowledge that customers are more loyal to companies who treat them as more than just a number. Sadly, the personal touch customers want — and deserve — is often lost in the daily grind of doing business… especially in larger companies. Too often the leaders do not model the very behaviours they expect from their teams.

3 Reasons Why Customer Service Should Exceed Expectations

3 Reasons Why Customer Service Should Exceed Expectations

This is the fourth in a series of six articles that looks at different aspects of excellent customer service and how it leads to increased overall profitability. The full series will be available for download as a white paper once it is completed. In our last article,...