VIDEO: Bill Talks About Character Vs. Competence

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of hiring for character/attitude first —...
Leadership Tips – Customer Service Training Is For Managers Too

Leadership Tips – Customer Service Training Is For Managers Too

Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service.

5 Steps To Create A Culture Of Leadership

5 Steps To Create A Culture Of Leadership

This is the fourth in a series of six articles that looks at leadership capacity and its impact on organizational growth. The full series is available as a white paper Building Leadership Capacity. Please let me know if you would like a copy. In a previous article, we...