3 Simple Steps To Help You Win The Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.
15 Tips that Excelerate Performance
Developing loyal customers begins with developing a team who understand the importance of customer-focused service and care about the total customer experience. A key building block of developing high performance employees is recognizing the behaviours that you want...VIDEO: Bill Talks About 7 Deadly Sins of Customer Satisfaction and Loyalty
Check out my recent video that speaks to the importance of providing exceptional customer service. Here I talk about the 7 deadly sins of customer satisfaction and loyalty Click here to find out how Bill can get your team Fired Up & Focused and help you...
Communication Corner – Stop Emailing and Pick up the Phone
Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form of communication is email. They are spread across Canada and internationally. People work together who never meet,...FREE White Paper REPORT
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