3 Simple Steps To Help You Win The Customer Service Race

3 Simple Steps To Help You Win The Customer Service Race

Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.

Leadership Tips – Customer Service Training Is For Managers Too

Leadership Tips – Customer Service Training Is For Managers Too

Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service.

VIDEO: Bill Talks About Continuous Improvement

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the ongoing need to improve. No matter how good you are today,...