Leadership Tips – Customer Service Training Is For Managers Too

Leadership Tips – Customer Service Training Is For Managers Too

Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service.

VIDEO: Bill Talks About Continuous Improvement

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the ongoing need to improve. No matter how good you are today,...

VIDEO: Bill Talks About Being Trustworthy

This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of building trust into customer relationships...