3 Reasons Why Customer Service Should Exceed Expectations

3 Reasons Why Customer Service Should Exceed Expectations

This is the fourth in a series of six articles that looks at different aspects of excellent customer service and how it leads to increased overall profitability. The full series will be available for download as a white paper once it is completed. In our last article,...

VIDEO: Leadership Speaker Preview

Check out this video that provides a glimpse of Bill in action. Senior leaders hire Bill to help individuals and organizations navigate change and achieve next level performance — to improve passion, productivity and performance with people — and bottom...
Transformative Leadership and Change Realization

Transformative Leadership and Change Realization

This is the first in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. Change is not easy, but it is necessary if...
Leadership Development: 5 Special Qualities Shared By Courageous Leaders

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with them. They possess an invisible aura that radiates confidence and challenges everyone around them to achieve greater heights than they would have ever dared to try before.