10 Tips to Keep your Team Positive and Engaged
Your sales and customer service team are the primary customer contact for every business. What does their attitude say about your company? If some of your team are not communicating the message you want, here are 10 questions to ask yourself to ensure they stay positive, focused on message and deliver an exceptional customer service experience.
Why Employees Need Guidelines Not Just Rules
Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. While there’s nothing wrong with this in principle, there are always going to be situations where a certain degree of flexibility is essential because people are unique. The way they react to situations is also unique and if you’re trying to offer great customer service, you have to be flexible enough to respond to their needs. So, apart from rules that tell an employee what they can or can’t do, it’s also essential that employees have guidelines as well. These guidelines will provide the boundaries that allow your employees to make decisions for the benefit of the customer — and the organization — without having to seek a supervisor’s approval every time.
Give Your Employees The Finger!
Another successful technique for providing recognition doesn’t require talking—that’s right, you can provide positive feedback to anyone without saying a word.
VIDEO: Relationships Create Loyalty
Bill talks about the importance of building emotionally driven relationships — sensitive to the unique needs and desires of your customers — if you want to build loyalty. This video is a segment from a longer video created for a client who wanted to...FREE White Paper REPORT
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