Using the 3P Change Equation to Stimulate Sustainable Change
This is the first in a series of articles that discuss the 3P Change Equation approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. Future articles will dive deeper into specific elements. If you can’t wait...Seven Critical Success Factors to Exceptional Customer Service
Employees report that one of the key factors they are engaged in their organization is predicated on how well the organization treats their customers. So treating your customers well will also have a corresponding positive impact on your employees.
How Leaders Create Buy-In, Accountability & A High Performing Work Environment
This is the fifth in our 6-part organizational change leadership speaker series of articles that looks at stimulating change for passion & profits. Change is never easy, but it is necessary. As a leader, you are accountable for making change happen. If leaders...10 Customer Service Principles Every Employee Must Know
Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public. Here is quick checklist of behaviours we should all demonstrate when dealing with colleagues or the public to ensure an exceptional customer experience — internally and externally.