Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form of communication is email. They are spread across Canada and internationally. People work together who never meet,...
Finding the right fit when hiring is essential to creating a strong organizational culture. However, many new hires, and even employees with years of service, often struggle to find where they fit within the company culture, pecking order and operations plans beyond...
I recently read an article “Consistency Is Far Greater Than Rare Moments of Greatness” by Scott Ginsberg The Nametag Guy. In it he makes the point “Because ultimately, consistency is greater than rare moments of greatness. And people only give you...
This is the fifth in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. A clear process is a vital component of...
A negative experience often means the customer goes elsewhere with their business — and often they tell their friends. So each lost customer means more than just their lost business, but it results in lost business from their friends as well. However, research...
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Bill did a fantastic job at our conference. He was very upbeat and his presentation was relevant to my job. I will remember key points discussed and share them for years to come.
chris-settimi
Franchisee/Owner,Pita Pit Canada
Recently I had the pleasure of listening to Bill’s presentation at our annual CAFE Convention in Calgary. It was humorous but yet very informative and enlightening. The information was diversified for all walks of life and will suit all demographics of the workplace. I would strongly recommend Bill as a Speaker at any function.
penny-sandercock
President,Yorkton Exhibition
A very inspiring seminar with lots of great & real tips that you can start using immediately
scott-gainsburg
VP Visitor Service & Volunteers,Luminato
Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!
serafino-iantorno
Agent,State Farm
Bill manages to get buy-in and agreement in a fun, open & inclusive manner.
eamonn-ologhlin
Canadian National Exhibition
My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.
kurtis-graham
Retail Engagement,RBH Inc.
You were one of our highest rated speakers at the national conference. Feedback on your session was very positive -- the content was relevant, actionable and delivered in a fresh, fun and provocative style that kept the audience engaged and entertained. In fact, your session created enough buzz with attendees that we chose to use the session simulcast in our promotion for this year’s conference as an example of the type of speakers and sessions attendees can expect.
gail-mchardy
Director, Conference and Events,Canadian Society of Association Executives
Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.
odette-nader
Dancap Productions
Bill has the answers, don’t be afraid to ask him the questions.
reynaldo-deguzman
President,Ontario Professional Ticketing Association
Bill’s message was powerful, simple and to the point. He has a great presence on stage which kept everyone engaged and I left with a strengthened resolve to implement the strategies he discussed. I would definitely recommend Bill if you need a crucial message delivered with clarity and passion.