3 Simple Steps To Help You Win The Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.
VIDEO: Bill Talks About 7 Deadly Sins of Customer Satisfaction and Loyalty
Check out my recent video that speaks to the importance of providing exceptional customer service. Here I talk about the 7 deadly sins of customer satisfaction and loyalty Click here to find out how Bill can get your team Fired Up & Focused and help you...VIDEO: Bill Talks About Being Energized
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks about the importance of attitude — and the need to choose your...
Let’s Talk Leadership: John O’Donnell, CEO Allstate Insurance – PART 3
Strong leaders understand the importance of having a clear vision for their organization. As a leader, one of your key roles is to shape organizational culture and create a high-performance environment, and this starts with a clear mission and vision. In this...FREE White Paper REPORT
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