How Transformational Leaders Make Organizational Change Stick
Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistant to change of any kind, it is a leader’s ability to effectively frame change will make a...10 Tips to Keep your Team Positive and Engaged
Your sales and customer service team are the primary customer contact for every business. What does their attitude say about your company? If some of your team are not communicating the message you want, here are 10 questions to ask yourself to ensure they stay positive, focused on message and deliver an exceptional customer service experience.