3 Reasons Why Customer Service Should Exceed Expectations

3 Reasons Why Customer Service Should Exceed Expectations

This is the fourth in a series of six articles that looks at different aspects of excellent customer service and how it leads to increased overall profitability. The full series will be available for download as a white paper once it is completed. In our last article,...
10 Tips to Keep your Team Positive and Engaged

10 Tips to Keep your Team Positive and Engaged

Your sales and customer service team are the primary customer contact for every business. What does their attitude say about your company? If some of your team are not communicating the message you want, here are 10 questions to ask yourself to ensure they stay positive, focused on message and deliver an exceptional customer service experience.

VIDEO: The Importance Of Being Innovative

Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on spending more money — but providing more value. This video is a...
4 Reasons Why Teamwork Makes the Dream Work

4 Reasons Why Teamwork Makes the Dream Work

Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork makes the dream work. The Sum is Greater Than the Parts If the team...