by Bill Hogg
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.
by Bill Hogg
Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we will discuss the specific thought processes that a leader uses to transform a team from average to awesome — into one cohesive, highly motivated team who are willing to go the extra mile to meet objectives.
by Bill Hogg
These stories have been passed down from generation to generation through story-telling — each story with its own significance and message. What makes these messages so important is that a key message is embedded into the story, which illustrates or demonstrates the message. Modern fairy tales and fables often contain similar messages that help children learn accepted and wise behaviours.
