Let’s Talk Leadership: Bill Hogg Interviews Don Walker-CEO Magna International PART 2
Ensuring that your team is aligned with your organization’s objectives plays an important role in improving employee engagement, building strong relationships with your team and achieving organizational objectives. In this interview, Don Walker, CEO of Magna...VIDEO: 7 Deadly Sins of Customer Satisfaction and Loyalty
This video is a segment from a longer video created for a client who wanted to on-board their new people with a consistent message about the culture and expectations of the organization. Bill talks about the 7 Deadly Sins of customer satisfaction and loyalty and how...10 Customer Service Principles Every Employee Must Know
Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public. Here is quick checklist of behaviours we should all demonstrate when dealing with colleagues or the public to ensure an exceptional customer experience — internally and externally.