Empowering Employees

Empowering Employees

I have set a goal to read (or re-read) 1 business book every 2 weeks. I recently  re-read “Customer Mania!” by Ken Blanchard since it is the story of how YUM! Brands –owners of KFC, Taco Bell, Pizza Hut, Long John Silver’s and A&W...

VIDEO: 7 Deadly Sins of Customer Satisfaction and Loyalty

This video is a segment from a longer video created for a client who wanted to on-board their new people with a consistent message about the culture and expectations of the organization. Bill talks about the 7 Deadly Sins of customer satisfaction and loyalty and how...