Organizational Change | Bill Hogg

Transformative Leadership and Change Realization

This is the first in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. Change is not easy, but it is necessary if...

Moments of Truth: Critical Moments that Allow for Transformation

by Bill Hogg

This is the fourth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. In our last article, we discussed How to...

VIDEO: The Importance Of Being Innovative

by Bill Hogg

Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on spending more money — but providing more value. This video is a...

Give Your Employees The Finger!

by Bill Hogg

Another successful technique for providing recognition doesn’t require talking—that’s right, you can provide positive feedback to anyone without saying a word.

VIDEO: Relationships Create Loyalty

by Bill Hogg

Bill talks about the importance of building emotionally driven relationships — sensitive to the unique needs and desires of your customers — if you want to build loyalty. This video is a segment from a longer video created for a client who wanted to...

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Testimonials

Bill voiced a dilemma I was going through as a manager and I knew what I had to do for my team before I left his session.

odette-nader

Dancap Productions

Bill Hogg was one of the highest rated speakers and the speaker most requested for a return engagement at our annual conference. He communicated sophisticated leadership and management concepts in a way that was easily understood and could be put into practice.

jena-l-hoffman

President & CEO, International Ticketing Association (INTIX)

Bill’s keynote address was a high point of our Annual Conference . It was surprising, funny and inspirational, but he also challenged assumptions that resulted in fresh, actionable ideas that are building stronger teams and creating loyal customer relationships.

nelson-lang

Founder, Pita Pit International

My colleagues across Canada felt that these events were the most engaging sessions they have ever taken part in.

kurtis-graham

Retail Engagement, RBH Inc.

I recommended Bill for an important client's annual conference in 2011 and they were "blown away" (their words). In the post-event feedback, his sessions scored at the top of the list of what attendees had enjoyed most -- and they brought him back for 4 consecutive years.

libby-lucas

Lucas Creative Services

Bill’s message was powerful, simple and to the point. He has a great presence on stage which kept everyone engaged and I left with a strengthened resolve to implement the strategies he discussed. I would definitely recommend Bill if you need a crucial message delivered with clarity and passion.

william-eden

Eden Concessions Ltd.

Bill manages to get buy-in and agreement in a fun, open & inclusive manner.

eamonn-ologhlin

Canadian National Exhibition

Bill’s presentation changed the way that I think about my customers and the way we approach customer service. It helped my business tremendously!

serafino-iantorno

Agent, State Farm

Attending a corporate conference where Bill’s presentation was a major part, in one simple, relevant and easy to understand example, he convinced me that performance in business is not a differentiator, but simply an expectation. He shared his strategy for generating loyalty and how the absence of those steps can lead to an easy road of ruin. I gladly look forward to our next meeting!

peter-sintic

Owner, Net Positive Financial

Bill has the answers, don’t be afraid to ask him the questions.

reynaldo-deguzman

President, Ontario Professional Ticketing Association