A great leader knows how to get the best out of their people. Through strong, clear guidance, they enable others to walk tall and achieve success in many ways. Courageous leaders are inspirational. That isn’t their ambition. It’s simply a positive by-product of their character and powerful work ethic. By following the example a good leader sets, others can also achieve the same results.
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is needed, customers will shop elsewhere — even pay more money — to be treated well.
Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we will discuss the specific thought processes that a leader uses to transform a team from average to awesome — into one cohesive, highly motivated team who are willing to go the extra mile to meet objectives.
As discussed in May, a leader has an entirely different vision to that of a manager. Managers fear change because it upsets their carefully structured way of life — while leaders embrace change because they know that change leads to new ways of growth and accomplishment.
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